A leading provider of industrial fasteners to manufacturing companies and industry.
We are a group of specialist fastener companies serving the manufacturing and assembly industries in the U.K. and internationally. We provide standard specification parts as well as customised solutions.
We have supported many of our customers for a decade or more, which has enabled us to develop extensive knowledge of customer organisations.
Our service-model is high-touch and driven by frequent, honest communication.
Our organisation is designed to flex in support of the way you work. We understand your technical experts have their own priorities, so we synchronise our processes to the way your people work.
Much of our work is procuring non-standard, custom fasteners.
From an initial enquiry, our experienced team listens intently to your requirements to ensure the solution satisfies customer objectives in respect of speed, quality and value.
Our Companies
Our group contains four subsidiaries, each focused on specific industrial markets. Subsidiary companies draw on functional expertise, from sourcing and logistics through to quality assurance and compliance.
You can learn more about each group company here:
Where we operate
Our companies are strategically located in two operating hubs in North East England: Follingsby Park, Gateshead and in the Aycliffe industrial estate. At these locations, we maintain flat structures to foster collaboration and knowledge-sharing.
Contact Details
Give us a ring on:
+44 (0)191 417 7846Send us an email at:
enquiries@theindustrialmandate.comOperating Hub 1:
Unit 16H
Follingsby park
Gateshead
NE10 8YF
Operating Hub 2:
Unit 2 Ridgeway,
Aycliffe Business Park,
Newton Aycliffe,
County Durham
DL5 6SP
Find out how it works
Delivering added value to customers
Everything we do is centred on maximising added value to customer organisations.
Whether you need products today or in six months, we are committed to achieving the optimal balance of speed, quality and value.
Our account managers are supported by technical specialists in quality assurance, sourcing and logistics. Our team members collaborate as required, to solve complex challenges and maintain consistent service levels.
Whether dispatching orders in small quantities or in bulk, we partner with trusted logistic firms to deliver shipments within accelerated timescales. For items we carry in stock, we can typically ensure delivery to U.K. mainland within 24 hours.
Approximately one third of our sales relate to customers based outside of the U.K. As such, we have extensive experience in managing cross-border logistical issues to ensure your product arrives to agreed timescales and with full transparency.
Values
We are values-driven and committed to continuous improvement.
1
Our ESG promise
Our pursuit of positive societal impact is integral to our strategic plans and business operations.
Reducing the cost & risk in supply chains.
We believe in inclusive supply chains which provide opportunities for a broader range of individuals and companies. These networks make us and our clients more resilient and cost effective because we are less dependent on a few suppliers and distributors, while products can be sourced closer to end markets.
Attracting & retaining talent from our communities.
We are committed to maintaining an energised workforce through attracting, engaging, and developing local talent. Spanning youthful apprentices through to experienced account managers, we believe in continuous development and knowledge transfer.
Driving purposeful innovation.
We work with engineering teams within our customers to identify new product features and attributes that can provide societal benefits. From increasing product longevity to minimising waste, we believe creative design and procurement can deliver incremental but lasting impact.
2
Productivity
We are committed to eliminating structures and processes that consume valuable time and prevent our people from getting things done.
Utilising technology to deliver for customers
Through utilising technology and aligning our operating model with the true sources of value, we fight bureaucracy and create ways of working that allow our team members to focus their time on delivering for customers.
In other words, we strive to align our firm’s purpose with the abilities of each individual within our teams.
Results
This alignment fosters a culture of efficiency, innovation, and ultimately, superior customer satisfaction.
3
Compliance
Adherence to industry standards is fundamental to our ethos. It signifies our unwavering dedication to quality assurance, legal compliance, and risk mitigation, ensuring that our products or services meet or exceed established benchmarks for excellence.
Compliance with leading industry standards
Underpinning our values is a commitment to sustainability and risk management. Our dedicated team is responsible for maintaining our compliance with Ecovardis standards and ISO 9001, while delivering our journey to ISO 14001 compliance in 2024.
Group leadership
The group board is responsible for setting strategic direction and ensuring effective governance. Our company directors combine operational experience in industrial sectors with technical expertise in accountancy and private equity.
Andy
Group Managing Director
Almost 30 years experience managing complex global supply chains for leading manufacturers in Europe and Asia. Focused on systems and process improvement ensuring business agility.
Matt
Group Director
With 15 years experience in strategy consulting and private equity investing, Matt focuses on Performance Improvement projects and acquisitions for the Group.
Mike
Chairman
An ACA accountant and experienced Finance Director, Mike latterly spent 15 years as Group CFO of Express Engineering, a leading UK manufacturing company.